Aurelia FAQ
Answers before you order.
Everything here is designed to help you order with confidence, understand the collection, and know what to expect once your parcel is on its way.
Support
For documentation requests, order questions, or larger-quantity enquiries, our team is available directly at hello@aureliaonline.com.
Ordering & Shipping
Ordering & Shipping
Everything around dispatch, payment, packaging, and delivery.
Where do you ship?
Aurelia dispatches throughout Australia and can also arrange selected international orders. If you are ordering outside Australia and would like confirmation before purchase, support can help.
How quickly are orders dispatched?
Most orders are prepared promptly once payment is confirmed. Timing can vary slightly during higher-volume periods, though we aim to keep movement steady and discreet.
Do you offer complimentary shipping?
Shipping within Australia is included. Orders sent outside Australia are charged a flat A$19.99.
How can customers track their order?
Once an order has been dispatched, a tracking reference is issued. Delivery updates continue through email, and support can assist if you need help locating the latest tracking details.
What payment methods are accepted?
Orders are processed through Stripe, which supports secure card payments through a hosted checkout experience.
What is the returns or damaged-order policy?
If something arrives damaged or incorrect, contact Aurelia as soon as possible with your order details and clear photos of the parcel and contents. Each case is reviewed individually so we can work toward a fair resolution.
How are orders packaged?
Orders are packed discreetly, with outer packaging kept simple and presentation inside kept clean and simple.
Do you offer larger quantity or wholesale enquiries?
Yes. For larger-volume or repeat purchasing enquiries, contact support directly so we can discuss availability and suitable options.
Quality & Testing
Quality & Testing
A closer look at sourcing language, handling standards, and documentation.
What quality standards do your products follow?
Aurelia prioritises carefully sourced research-grade presentation, controlled handling, and consistency in storage, packing, and dispatch.
Do you provide batch or product documentation where applicable?
Where product or batch documentation is available for a specific line, support can advise on what may be shared and what is appropriate to request.
What is third-party testing?
Third-party testing refers to analysis carried out by an independent laboratory rather than the manufacturer itself. It is used as an added layer of verification.
What is purity testing?
Purity testing looks at how much of a sample is made up of the intended compound compared with unwanted residual material or by-products.
Are your products handled to a high standard?
Yes. Products are stored, prepared, and dispatched with care so presentation, cleanliness, and consistency remain aligned with Aurelia’s standards.
What does GMP-compliant manufacturing mean?
GMP stands for Good Manufacturing Practice. In general terms, it describes manufacturing systems built around documented procedures, controlled environments, and repeatable quality processes.
Products & Research
Products & Research
Guidance around intended use, storage, formats, and accessory items.
What are Aurelia products intended for?
Aurelia products are presented as research-use items and companion supplies in a clear product format.
Are products sold for research use only?
Yes. Products listed through Aurelia are offered for research use only and are not sold as therapeutic goods.
How should peptides be stored?
Storage guidance can vary by product format, though peptides are generally best kept in stable, cool conditions and handled carefully once opened or reconstituted.
How are peptides reconstituted?
Reconstitution methods depend on the product and intended research protocol. If you need general handling guidance around format and accessory selection, support can help point you in the right direction.
Do you sell bacteriostatic water, syringes, and swabs?
Yes. Aurelia also offers essential accessories including bacteriostatic water, syringes, and alcohol swabs.
What form do the peptides come in?
Most peptides are presented as 10mg vials, with accessory items and bundle options available alongside them.
Can customers purchase individual vials as well as bundles?
Yes. The collection includes both individual vials and bundle options, depending on the experience you want.
Is there a minimum order amount?
There is no general site-wide minimum order amount at present, though destination-specific delivery settings may vary.
Still have questions?
We’re here to help, privately and directly.
For order help, product documentation enquiries, or something more specific, contact Aurelia support and we’ll guide you personally.